At Finovia, we are committed to providing professional financial consulting services with clarity and transparency. This Return and Refund Policy explains the terms under which refunds or cancellations may be processed for our services.
1. General Policy
Since Finovia provides professional consulting services, our offerings are intangible and knowledge-based, which means they are generally non-refundable once the service has been delivered. However, we understand that certain circumstances may require special consideration.
✔ Consultation services are non-refundable once provided.
✔ Cancellations must be requested within the allowed timeframe before the scheduled consultation.
✔ Rescheduling options may be available upon request.
2. Cancellation Policy
If you need to cancel a scheduled financial consultation, please notify us as soon as possible.
📌 Cancellation Guidelines:
Cancellations made at least 24 hours before a scheduled consultation may be eligible for rescheduling or credit toward a future session.
Cancellations made less than 24 hours before the scheduled consultation may not be eligible for rescheduling.
No-shows or missed appointments without prior notice are considered non-refundable.
💡 If you need to reschedule a consultation, please contact us at least 24 hours in advance.
3. Refund Eligibility
Refunds are generally not available for consulting services once they have been provided. However, a refund request may be considered under the following circumstances:
✔ Technical or billing errors – If you were charged incorrectly or experienced a duplicate payment.
✔ Consultation not delivered – If we are unable to provide the scheduled consultation due to unforeseen circumstances.
✔ Exceptional cases – Refund requests may be reviewed on a case-by-case basis, subject to our discretion.
📌 All refund requests must be submitted in writing via email within 7 days of the scheduled service.
4. How to Request a Refund or Cancellation
If you believe you are eligible for a refund or need to cancel your service, please follow these steps:
1️⃣ Send an email to [email protected] with the subject line: Refund Request – [Your Name].
2️⃣ Provide the following details:
Full Name
Email Address
Date of Scheduled Consultation
Reason for Refund or Cancellation Request
3️⃣ Our team will review your request and respond within 5 business days.
🔹 Refunds, if approved, will be processed using the original payment method. Processing times may vary depending on your bank.
5. Non-Refundable Situations
The following situations are not eligible for refunds:
❌ Completed consultations – If a consultation has already been provided, it is non-refundable.
❌ Failure to attend a scheduled consultation – If a client does not show up, the session is considered completed.
❌ Dissatisfaction based on personal expectations – We strive to offer professional insights, but financial decisions remain the responsibility of the client.
💡 If you have concerns about your consultation, please contact us to discuss potential solutions.
6. Changes to This Policy
We may update this Return and Refund Policy to reflect changes in business operations or legal requirements. Updates will be posted on this page, and we encourage clients to review this policy periodically.
7. Contact Us
If you have any questions about our refund and cancellation terms, please contact us:
📍 Address: 12 Dormer Ave, Crawford, Cape Town, 7764, South Africa
📞 Phone: +27 609 887 274
📧 Email: [email protected]
🔹 We appreciate your trust in Finovia. Thank you for choosing our consulting services.